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Operations1 min read

Discrepancy handling needs workflow

Preserve an inventory finding, assign its review and record the reason for the resolution.

HATT Product Lab · · Updated

An inventory discrepancy is a finding that needs review. Editing the register immediately can erase the evidence needed to understand it later.

Describe the observation

Record the asset identifier, what was observed and the context of the check. A missing item, a changed location and a condition difference require different follow-up.

If the identity is uncertain, keep that uncertainty visible. A guessed asset match can attach the finding to the wrong record.

Assign the review

Name the role responsible for investigating the finding and define what information is needed before it can be resolved. Keep the original observation accessible while the review proceeds.

Resolution should explain the action taken, not simply remove the item from a list. Some differences may remain unresolved at the reporting cutoff and should be represented accordingly.

Discuss the process against real screens

The Asset Inventory prototype includes report views for inventory review. Its screenshots show the interface under development, not proof that every organisation's resolution rules are implemented.

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