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OperationsMarch 28, 2026 · 8 min read
Discrepancy handling needs workflow
Why missing assets need structured resolution workflows - not email threads.
2 sectionsHATT Product Labasset discrepancy managementmissing asset workflowinventory audit trail
"Asset #4472 is missing" should create a ticket with an owner and a deadline - not a three-week email chain.
01Discrepancy types
- Missing - not found during scan
- Damaged - condition mismatch
- Surplus - found but not registered
- Location mismatch - asset exists, wrong place
Each type needs a resolution path and audit entry.
02Email vs workflow
| Email thread | Structured workflow |
|---|---|
| Unclear ownership | Assigned resolver |
| Lost context | Status + history |
| No audit proof | Timestamped actions |
| Manual escalation | Defined escalation rules |
See features: Asset Inventory
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