How Companies Outgrow Email Handoffs
Recognise when a shared inbox no longer shows ownership, current state or the history needed to finish a request.
Read articleInsights / The HATT notebook
A clearer way
to think about work.
Notes on products, decisions and the systems
that connect them.
The notebook.
Ideas to take into the work.
45 articles
AI Automation Without Hype: Where It Actually Helps Business Workflows
Where AI genuinely helps a business workflow and where it does not, with a decision framework for placing it without betting the process on it.
Read articleHow Dashboards Save Management Time
Design a dashboard around a recurring management decision and the records needed to act on it.
Read articleHow To Turn Manual Workflows Into Internal Software
Write the process in plain language, identify the system type, then scope the first useful version. A practical route from manual work to software.
Read articleWhen A Company Needs A Custom Portal Instead Of Another SaaS Subscription
A practical operator guide to deciding when a custom portal beats another SaaS subscription for clients, partners, submissions, status tracking, and reporting.
Read articleWhy Spreadsheet-Based Processes Break As Companies Grow
Understand how parallel edits, copied identifiers and hidden rules make an operational spreadsheet harder to maintain.
Read article
Public sector asset tracking: a practical operator guide
Define an inventory workflow around records, assigned verification and discrepancy review, with local requirements checked separately.
Read articleDiscrepancy handling needs workflow
Preserve an inventory finding, assign its review and record the reason for the resolution.
Read articleWhy annual inventory commissions break
Give an inventory team defined assignments and a way to review findings without presenting a prototype as a finished audit platform.
Read articleFrom thinking to making