Why Status Meetings Return After New Software
Separate meetings that make decisions from meetings that reconstruct missing status, then make the missing information visible.
Read articleInsights / The HATT notebook
A clearer way
to think about work.
Notes on products, decisions and the systems
that connect them.
The notebook.
Ideas to take into the work.
31 articles
How To Reduce Copy-Paste Between Systems
Choose one repeated transfer, establish record identity and field ownership, then test an integration against duplicates and corrections.
Read articlePractical AI Use Cases For Operations Teams
Three practical AI tasks with explicit inputs, review steps and failure boundaries: request triage, field extraction and exception summaries.
Read articleHow To Prioritize Internal Tool Backlog By Business Pain
Rank operational problems using observed frequency, consequence and correction effort before estimating feature work.
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Asset inventory software: a practical operator guide
Compare asset records, simultaneous counting and discrepancy review rather than assuming that every spreadsheet needs replacement.
Read articleLab asset inventory audit: a practical operator guide
Keep the starting register, observations and resolved discrepancies distinct throughout an inventory review.
Read articleEmail Handoffs Vs Task Systems For Approvals
Choose between email and a task workflow based on approval ownership, version control and the record of the decision.
Read articleClient Portal Vs Internal Portal: What To Build First
Start with the portal that resolves the missing part of a shared request, rather than assuming the client-facing screen must come first.
Read articleHow To Audit A Manual Process Before Automation
Observe a completed case and an exception, then separate repeatable rules from decisions that still need judgment.
Read articleFrom thinking to making